• Macrodef contains all macro definitions and can change setting to run macro before or after saving
• Insert(array,position,no. of times, what to insert)
• Macromail1: query: recipient, names:message, string1:subject
• Macropage1: query:recipient,text:page
• $lo.ufname = operator()
• Additional options don’t work in problem and change management.
• Cm3r.update.action to update change ticket
• $G.locked, $L.locked to check if file is locked
• Conditions in notifications are in IM.save .process or RAD apm.action.msg
• if ($L.save.mode=”reopen”) then ($L.notify.name=”IM Edit Reopen”)
• Global list startup, put the required list there or build.startup=true
• In 6.x the operator array field in the assignment record became obsolete. The groups the operator is a member of are stored in the operator record
• if $L.ds.action=”do nothing” no rad will be executed in display options.
• $fill.search.format to change criteria before selecting data for filling.
• Cursor.field.name.set(“fieldname”)
• transactioncount file has numbers of times all files has been deleted or updated or added
• Alert control(on update): reset: sets all alerts to inactive and start calculation again. Reeval: if active ->ok, if inactive->recalculate condition
• Us.count.connections: captures the number of login and save it to stathistory file
• Fill button must have id 9 and find must have id 8
• In links, if the field names are different , then the source and target must be identified
• To test macros: add breakpoint for post.display panel
• Create login.operator to override login.DEFAULT
• Subformats should have their X and Y values set to even numbers
• Clocks file keeps record of all clocks
• Blobcopy to copy attachment from interaction to incident-> a trigger in screlation file when a new record is added :
$L.void=rtecall(“blobcopy”, $L.errcode, “”, , “, )
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